Sign Up
Set up your account and provide your preferred address and payment method.
Request Cleaning
Select a cleaning facility and fill out the order form. A driver will arrive to take your order for cleaning.
Cleaning
Your garments will be delivered to your selected cleaning facility and will be ready for pick up according to their cleaning Schedule.
Pick Up
Once your order is marked ready for pick up, you may request delivery in the app. You can request an update on the status of your order in the app. You also have the option of picking up your order from the cleaners.
FAQ - Customers
What is DryPass?
DryPass is a dry cleaning & laundry pick up service. We aim to save you the trip to the cleaners.
When can I place my order?
Hours of availability depend on the cleaners. Cleaners that are closed will not be available for selection.
How do I get assistance with an order?
Text or Call our customer service# 804.415.8585
How much does it cost?
There is a 4.99 monthly subscription fee to use the app (30 day trial period, cancel anytime). From there customers pay a standard delivery fee.
How do I get my clothes back?
Once your order is marked ready for pick up, you may request delivery in the app. You can also request an update on the status of your order in the app. You also have the option of picking up your order from the cleaners.
Do I have to be home for pick up?
Nope! If you can leave your clothes in a safe, accessible location, our drivers can swing by without anyone home.
FAQ - Cleaners
When and How do I get Paid?
You'll be paid the same way as walk in customers and will receive funds the same or next day after the order
When can I receive orders?
You will receive orders according to your hours of operation. Cleaners that are closed will not be available for selection.
Why should we partner with DryPass?
- Benefit from any marketing of our platform and bring in new customers.
- Expand your reach with Pick Up and Delivery without the added cost of drivers, vans, and software.
How much does it cost?
This is a free service for cleaners. There is no sign up fee and we do not upcharge customers for dry cleaning.
Who will pick up and deliver orders?
We have partnered with on-demand delivery companies such as UBER, Postmates, and DoorDash to handle pick up and delivery.
How do we get started?
Email us your contact information and we will be in touch!